Customer Administration Officer - Moranbah

An exciting opportunity exists for a Permanent Part Time Customer Administration Officer in our Water and Waste Directorate based in Moranbah. Reporting to the Team Leader – Customer Administration, the Customer Administration Officer position provides customer service and administrative support to the Water & Waste Directorate.

We are seeking an enthusiastic and motivated individual with a minimum Certificate III in Administration or Business (or equivalent experience). You will bring a professional approach to customer service, including the ability to document and follow up on outstanding requests, and you will hold a current C Class Open Australian Drivers Licence.

To be successful in this position, you will:
 

• Provide high level administrative support across the Water & Wastewater Directorate, including data entry, correspondence, reporting and general office duties.
• Coordinate and maintain operational data systems such as Mandalay, TechOne and Water Management modules, ensuring timely and accurate updates.
• Assist with financial and budget processes, including requisitions, purchasing, expenditure reporting, invoicing and monthly financial reconciliations.
• Provide quality customer service, responding to queries, tracking requests and supporting water conservation education initiatives within the community.
• Coordinate internal administrative workflows, including timesheets, rosters, leave calendars, meeting minutes and register maintenance.
• Liaise effectively with internal teams and field staff to support service delivery, new connections, plumbing requests and operational workflows.
• Assist in preparing communication materials, public notices and marketing content to support departmental initiatives.
• Demonstrate strong organisational, communication and computer skills, with the ability to manage priorities, uphold IMS safety and quality standards, and support continuous improvement.

If you are successful in this position, you will receive:
 

• Salary $40.00 - $43.92 per hour
• Nominally 26 hours per fortnight, as follows:-

      Monday: 10:00am > 5:00pm

      Friday:    10:00am > 5:00pm

• Pro rata 5 weeks annual leave @ 17.5% loading
• Pro rata 15 days personal leave per annum
• Up to 14.5% super in accordance with Council Policy
• Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefits
• Access to free sessions with Gryphon Psychology in accordance with our Employee Assistance Program
• Amazing opportunities to further your intended career path by way of succession planning, career development opportunities (e.g. upskilling through education, qualifications, etc.)
• Active Social Club, and much more!

For more details on this exciting position contact the Team Leader – Customer Administration during business hours: Belinda Lewis on (07) 4846 3244 or email [email protected]

BEFORE YOU APPLY- ensure to visit https://www.isaac.qld.gov.au/careers to review the position description on Isaac Regional Council’s website, as it may contain details relevant to the application questions.

How to Apply:
To apply, please submit your application online, including the following:
 

• Cover Letter: A cover letter addressing the Selection Criteria outlined in the Position Description. Describe how your skills and experience align with the requirements of the role. Provide specific examples from your past experiences that demonstrate your suitability for the position.
• Resume: A resume capturing your employment history, qualifications, and details of two referees. The most appropriate referees are your present supervisor or your immediate past supervisor that is relevant to the role advertised.

Applications Close: Thursday 19 February 2026

IRC has the right to commence the recruitment process prior to the closing date.

Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply.
Only people with the right to work in Australia may apply for this position.