Digital HR Advisor

• Simplify processes, streamline workflows and boost productivity with digital tools
• Transform how we manage processes with intelligent digital solutions
• Flexible working arrangements + 3 additional Customs’ leave days + in-house gym facilities on site.
• Wellington based full-time permanent position, only minutes from the Wellington Railway station. 

Ready to elevate your career? We’re seeking a Digital HR Advisor who thrives in a dynamic environment, responsible for supporting the optimisation and enablement of digital people platforms with a focus on automating HR processes. 

About the role | Kōrero mō te tūranga

This role focuses on improving system functionality, automation, and user experience to support efficient, self-service oriented HR processes. The role works closely with system owners and business stakeholders to ensure platforms such as the applicant tracking system (ATS), learning management system (LMS), and future HRIS solutions are fit-for-purpose, scalable, and aligned with organisational strategy.

The Digital HR Advisor plays a key role in translating functional needs into system improvements and ensuring digital solutions support high quality, consistent delivery of people services across the organisation.

About You | Ko wai koe 

To be successful as a Digital HR Advisor you need to be technically proficient in the following:

• Workflow automation and digital process improvement.
• Data and system integration knowledge.
• High level Excel skills, with additional experience in VBA, Python or similar.
• Exposure to developing with Power Apps and SQL.
• Preferably have experience working with applicant tracking systems or similar tools.
• System documentation and user support.
• Experience supporting or managing HR or business systems in a complex organisation, gathering feedback and driving user-centred improvements.
• Ability to work collaboratively across functions and with vendors or technical teams.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.  We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through: 

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles.
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

Working for New Zealand Customs…

To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident* and be able to obtain and maintain an Organisational Security clearance along with being able to obtain and maintain security clearance to ‘Secret’ level.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last ten years, (including ten years ago from the date of this application) and resides in New Zealand at time of application;

OR

A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last ten years, (including ten years ago from the date of this application) and resides in New Zealand at time of application who has travelled out of New Zealand for short periods of time i.e. > 6 months in one of the following countries: Australia, United Kingdom, United States or Canada and can provide police certificates from those countries for the period of absence.

Because of the nature of Customs’ work you must have a clear Police record. Organisational security clearances are mandatory and are conducted by Customs.  You will also be required to pass a drug test.

You must have a background history that is verifiable and can be assessed by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

How to apply…

To apply, please submit an up-to-date CV and cover letter, via our online process. (Please note, we do not accept applications sent directly to an email address).

If you have any specific questions about the role, please contact Suzanne Leahy (Senior Recruitment Advisor) at [email protected].

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Deadline for applications is 11pm, Tuesday 10 February 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. It provides equal employment opportunities and welcomes applications from everyone who can meet the requirements of the role.Customs | Te Mana Ārai supports flexible working arrangements and welcomes the opportunity to speak with you about your flexible working requirements.