Library and Community Hub Assistant

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū - haumi e, hui e, tāiki e!

Te Tūranga | About the role
This is a part-time role with working 24 hours per week across four days:

• Monday: 9:00 AM - 3:00 PM
• Tuesday: 8:30 AM - 3:00 PM
• Friday: 10:30 AM - 5:00 PM
• Sunday: 9:00 AM - 4:00 PM

These shifts are fixed, so it's important that you only apply if these days and times work for you.

As a Library Community Hub Assistant you will be the first point of contact for enquiries relating to Tauranga City Council's services, and you'll welcome and assist our community to access library services.

You will be working at Tauranga Library & Community Hub, providing excellent customer service to the community. Once fully trained in both council and library roles, your daily tasks will include:

• Providing accurate information to customers about a wide range of council services, including rates, dog registrations, parking, community engagement, bylaws, and other council activities
• Library tasks including assisting with promotion and delivery of library programmes, recommending collections, connecting customers to digital library resources such as e-books, printing and scanning.
• Upskilling knowledge of Te Ao Māori, council and library databases, computer programmes, changes in technology, health and safety.

Ngā Pukenga | What you'll need to succeed

To succeed in this role, you'll bring:

• Minimum of 3 years' work experience, preferably in a library, community or customer service environment
• Outstanding customer service and interpersonal skills
• Resilience when dealing with challenging customers and situations.
• The ability to communicate with people within our diverse Tauranga City community

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We offer career development opportunities and always strive to ensure that you feel valued and supported in the workplace.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. If you have specific questions, please contact Brad Fuller at [email protected]

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply' at the bottom of this page and follow the link.

We look forward to receiving your C.V. and Cover Letter detailing why you are applying for this position.

Applications will close Sunday 15th February

We're committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [email protected]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.