Library & Customer Service Officer

• Hours vary. Must be available Saturdays.
• 2 Positions Available
• $44.12 / hour
• Location: Working at Mission Beach, Innisfail, Tully & Cardwell Library Branches

Are you passionate about providing exceptional customer service and contributing to your community? We are currently seeking two Library & Customer Service Officers to join our team on a casual basis. In this dynamic role, you will work across our library branches and customer service areas, supporting a wide range of services that make a real difference to our community. 

About the Role
As a Library & Customer Service Officer, you will collaborate with customer-facing teams across the organisation to deliver high-quality services and foster a positive, inclusive environment. This role is ideal for someone who is flexible, community-focused, and enjoys working in a team setting.

Key Responsibilities:

• Plan and deliver engaging library programs and events
• Deliver library services that meet the needs of the community
• Assist in the maintenance and organisation of library collections
• Respond to customer enquiries and resolve complaints professionally
• Coordinate information requests with other Council departments
• Handle and reconcile financial transactions
• Support the setup and delivery of various local events 

What We’re Looking For:

• Flexibility to work across different locations and schedules
• Experience in delivering programs and/or events to various target groups
• Excellent customer service and communication skills
• Ability to work effectively as part of a team
• Strong organisational and problem-solving abilities
• Experience in a library or customer service environment (desirable)

If you’re enthusiastic about working in a community-focused role and contributing to an inclusive and vibrant library service, we’d love to hear from you!

Apply Now

All applications must be submitted via the Cassowary Coast Regional Council website by 7.30pm Monday, 16 February 2026.

 On our website, review further position information and submit your application via the Apply button for this role, ensuring you include:

·      Cover Letter addressing the selection criteria

·      Current Resume showcasing relevant skills, experience and qualifications

·      Copies of Licences/Qualifications

Any Questions

If you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us: People & Safety, P: (07) 4030 2216 or E: [email protected]

 Successful applicants will be required to complete a drug and alcohol screen and a full medical to ensure their fitness to perform the requirements of this position.

Cassowary Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings great value to our organisation and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community. 
This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.