Rates Officer

Permanent – Full-time | Part-time considered

Salary: $75,309 - $90,754 per annum (pro-rata) + 12% super

Benefits:

• Free parking and safe bike storage

• Access to Fitness Passport, a discounted workplace health and fitness program

available to you and your immediate family members

• 19 day month for eligible employees

• Superannuation co-contribution options for eligible employees

The City of Fremantle provides an eclectic mix of services, facilities and events to local

residents, businesses and visitors. We are committed to employing caring, competent,

adaptable and responsive, professional individuals who are excited about making

Fremantle welcoming for all. The City is committed to serving our community and making

a positive impact on our environment. We aim to do this through our culture, whereby we

take ownership, bring creativity and innovative thinking, collaborate to create better

outcomes, and celebrate our collective success. We are committed to reducing paper and

going digital to reduce our environmental impact and improve access and efficiency.

The Rates Officer is responsible for providing administrative support for the rates area

within the Finance team, by being the focal point of contact for customer (internal and

external). This ensures continuity and a good customer service experience for our

ratepayers.

The Rates team is looking to recruit a skilled professional with experience in a similar role,

who can provide strong support for the Rates team and exceptional customer service for

ratepayers.

Key responsibilities include:

• Ensure ratepayers receive accurate, timely and helpful information across all contact

channels, improving overall customer satisfaction• Actively reducing outstanding rates debt through timely and consistent follow up

• Process transfer of ownerships, change of addresses, direct debits

• Administer all aspects of pensioner/seniors ensuring eligible pensioners and seniors

receive accurate rebates and deferments

• Ensure owner-occupier records are consistently accurate and up to date

• Ensure compliance with legislation and internal procedures

To be considered for this position, you will need:

• Excellent analytical skills and a high level of accuracy.

• Sound verbal and written communication skills and interpersonal skills.

• Experience and knowledge in previous Rating Officer role or similar.

• Ability to juggle multiple priorities and work under pressure.

• High computer literacy.

• Desirable - understanding of the Local Government legislation for rating.

• Desirable – experience and working knowledge of Technology One Property and Rating

system.

• Current Nationally Coordinated Criminal History Check

The City of Fremantle promotes a workplace that actively seeks to include, welcome and

value unique contributions of all people. The City encourages people of all ages, genders,

and abilities, Aboriginal Australians and people from culturally diverse backgrounds to

apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to

fully participate in the application and interview process, please get in touch with the

contact below. If you are an Aboriginal person or a person with a Disability who would

like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:

Click Apply to be directed to our website and submit your application. Navigate to Job

Attachments to view position description and Application Instructions.

• Applicants should provide a current curriculum vitae and a two-page (maximum)

cover letter in .pdf format. You do not need to address the selection criteria. Your

CV and cover letter should demonstrate how your skills and experience make you a

suitable candidate for the advertised position. Applicants must specify their

available days and hours of work in their cover letter.

The estimated closure date is Sunday the 1 March 2026 at 5pm but we reserve the right

to close the ad prior to this date.

To discuss this opportunity in more detail please contact Natalie Hett on 9432

9872. Applicants must have the right to work in Australia.