Venue Assistant

Venue Assistant

Date: 29 Apr 2026

Location: Bankstown, NSW, AU

Company: Canterbury-Bankstown Council

Here at CBCity 

The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents. 

The role

The Blakc Venue Assistant is responsible for assisting the Food and Beverage Supervisor in daily management and operation of the cafe and delvery of its functions. This includes ensuring the menu 
items are executed to a high and consistant level in a clean and hygienic environment. Also to work in with The Events and Catering Supervisor in looking after patrons and clients who attend The Bryan Brown Theatre and function rooms and make their visit a comfortable and enjoyable experience.

Duties will include but not be limited to:

• Effectively deal with an extensive range of enquiries in an environment that can be fast-paced and challenging
• Ensure a positive customer experience through a high level of public relations and customer service to all users, including handling customer complaints and feedback.
• Act as the initial contact for customer inquiries and requests, ensuring high service standards and performance goals are met. Escalate issues or requests to relevant departments when necessary for resolution.
• Help promote and foster a strong sense of commitment to customer satisfaction throughout Council’s operations.
• Perform cashiering duties including the use of the POS system, reporting and balancing.
• Day to day general cleaning requirements of the Centre, including common areas, amenities and the kiosk.

*For a full list of duties, please click here to review the position description.

You will have

• Current First Aid Certificate
• Working with Children’s Check 
• Experience in customer service environment and excellent customer service skills
• Experience working in a indoor recreational facility or similar environment.
• Experience using a Point Of Sale system, reporting and balancing
• Experience in managing customer relationships
• Computer literacy skills.

The salary range for this opportunity starts at $31.3896 per hour plus 25% loading (Grade B, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience. 

What’s on offer

• An Attractive Remuneration Package.
• Casual position 
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Steven Voulgaris (Coordinator Venue Management & Catering) at [email protected]

To apply, use the 'Apply' button below to submit your application. Create a login using your email address and upload the following documents:

• Resume; and
• Cover Letter addressing the selection criteria outlined in the position description, and detailing your suitability for the role.

Applications close Wednesday, 13 May 2026
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [email protected]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.